Welcome to Kretiva. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

## 1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

## 2. About Kretiva

Kretiva is an online platform offering premium hair care products. We strive to provide accurate product information and a smooth shopping experience for our customers.

## 3. Product Information

We make every effort to ensure that product descriptions, images, ingredients, and prices are accurate. However, minor variations may occur due to packaging updates or display settings.

## 4. Pricing & Payments

* All prices are listed in Indian Rupees (INR).
* Prices are inclusive of applicable taxes unless otherwise stated.
* We reserve the right to change product prices at any time without prior notice.
* Payments are processed through secure third-party payment gateways.

## 5. Orders

* Orders are subject to acceptance and product availability.
* We reserve the right to cancel or refuse any order due to pricing errors, suspected fraudulent activity, or any other legitimate reason.
* If an order is cancelled after payment, the applicable refund will be processed according to our Refund Policy.

## 6. Shipping & Delivery

We aim to dispatch orders within the estimated time mentioned on our website. Delivery timelines may vary depending on your location, courier services, weather conditions, or unforeseen circumstances.

## 7. Returns & Refunds

No returns no exchange. T&C applied.

## 8. Intellectual Property

All content on this website, including text, images, graphics, logos, product names, designs, and other materials, is the property of Kretiva and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

## 9. User Responsibilities

By using this website, you agree:

* To provide accurate and complete information while placing an order.
* Not to misuse the website or engage in any unlawful activities.
* Not to attempt unauthorized access to our systems or interfere with website functionality.

## 10. Limitation of Liability

Kretiva shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Product results may vary from person to person depending on individual hair type, scalp condition, and usage. Kindly check hair type mentions on our products for better results.

## 11. External Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or services offered by those websites.

## 12. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

## 13. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time. Updated versions will be posted on this page with the revised “Last Updated” date.

## 14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in India.

## 15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

*Kretiva*

*Email:* customersupport@kretiva.in(mailto:customersupport@kretiva.in)