Welcome to Kretiva. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

## 1. Information We Collect

We may collect the following information:

* Full Name
* Email Address
* Phone Number
* Shipping and Billing Address
* Payment Information (Payments are processed securely through third-party payment gateways. We do not store your card or banking details.)
* Order History
* IP Address, Browser Type, Device Information, and Website Usage Data

## 2. How We Use Your Information

We use your information to:

* Process and deliver your orders.
* Communicate regarding your purchases and customer support requests.
* Improve our website, products, and services.
* Send order confirmations, shipping updates, and important notifications.
* Respond to your inquiries.
* Prevent fraudulent transactions and enhance website security.
* Send promotional emails and offers (only if you have opted in).

## 3. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences, analyze website traffic, and provide a better user experience.

You can disable cookies through your browser settings, but some website features may not function properly.

## 4. Payment Security

All online payments are processed through secure third-party payment gateways. We do not collect or store your debit card, credit card, UPI PIN, CVV, or net banking credentials.

## 5. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third-party service providers, such as:

* Payment gateway providers
* Shipping and logistics partners
* Website hosting and technology providers
* Legal authorities when required by law

These service providers use your information only for providing services on our behalf.

## 6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your data, no method of transmission over the internet is completely secure.

## 7. Your Rights

You may request to:

* Access your personal information.
* Correct inaccurate information.
* Update your details.
* Delete your personal data where legally applicable.
* Opt out of promotional communications at any time.

## 8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing your information.

## 9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

## 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date.

## 11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us: